Online training

Over 90 videos and growing. Updated every week with new and revised content.

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1: Introduction

Welcome and introduction

Welcome aboard! We recommend you start your training here. Two short videos explaining how to get the most from your online course. 

2: UX theory

What is UX?

UX is a state of mind. It’s not about large budgets or big teams. It’s emotions, small details, and the ability to stand up for your users. 

Why technology is complicated

Before you create great software, you need to understand what causes bad software. Here we look at the friction between humans and machines, and how we can avoid it.

Understanding your users

Research is the cornerstone of UX design. If you're not doing research, you’re not doing UX. But what are we looking for when we start researching our users?

3: Research techniques

Introducing research

Research is a broad field, and there are dozens of research techniques we could use to understand our users. This module gives an overview of the research landscape.

Usability testing

Usability testing is synonymous with UX. It’s the most powerful tool in the UX toolkit. These videos explain all you need to know to run your own usability tests.

More research methods

In this module we look at additional research techniques including customer interviews, stakeholder interviews, online surveys, card sorting and A/B testing.

Heuristic evaluation

Heuristics are rules of thumb for assessing the quality of your software. These videos cover 10 heuristics defined by leaders in the UX industry.

4: Analysis techniques

Introducing analysis

Making software is messy. And making sense of research data can be particularly so. These videos take a high-level view of the techniques that help put shape on your data.

Analysis frameworks

Here we look at some popular and also some less well-known frameworks for analysis your research data, including personas,  journey maps and value curves.

5: Design

High-level design

Before you design your screens, you need to define the bigger picture: information architecture, customer flow and navigation styles.

Interaction design

Interaction design is where the rubber hits the road. But what is an interaction? And what information do we need to specify about them in our designs and wireframes?

Design principles

Design principles are guidelines that help ensure the quality of our designs. Principles covered in these videos include constraints, conventions, affordances and feedback.

Design patterns

Design patterns are specific techniques that bring design principles to life. This large collections of videos looks at the most useful design patterns you can adopt.